Privacy Policy

1. Introduction

GOAT Home Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://goathomeservicestexas.com, use our services, or communicate with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

Personal Information

When you fill out a contact form, request a free inspection, or otherwise interact with our website, we may collect:

• Full name (first and last)
• Phone number
• Email address
• Property address or location (city/zip code)
• Details about your service needs or property damage
• Preferred visit date and time
• Insurance information (when voluntarily provided)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and service requests
• To schedule inspections and provide restoration estimates
• To communicate with you about our services, including appointment confirmations and follow-ups
• To coordinate with your insurance company on your behalf (with your consent)
• To improve our website, services, and customer experience
• To send promotional materials and updates (only if you opt in)
• To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Third-party vendors who help us operate our website, process forms, send communications, or provide analytics (e.g., Vercel, email service providers)
• Insurance companies: When you authorize us to coordinate with your insurer regarding a claim
• Subcontractors and trade partners: When necessary to fulfill your service request
• Legal authorities: When required by law, court order, or to protect our rights, safety, or property

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website (e.g., Vercel Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, contact us at contact@goathomeservicestexas.com.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and review sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: